POLICIES + PROCEDURES
Virtual Business Solutions (VBS Real Estate™) has a substantial background in administrative assistance and real estate support and is willing to provide services to the Client based on this background.
Relationship of Parties
Virtual Business Solutions is, and will be known as, an Independent Contractor and is not an employee of the Client. The Client will not provide benefits, including health insurance, paid vacation, or any other Employee benefit for the Contractor. The Contractor is responsible for its own taxes and other withholdings from payments.
Payment Policy
Virtual Assistance
Virtual Business Solutions will provide Virtual Assistant Services to the Client per working hour, billed biweekly, with the invoice due in 3 business days. If payment to Virtual Business Solutions is not made within 48 hours of the due date, the Client's project(s) will cease until remediation is made.
Transaction Coordinating
Virtual Business Solutions will provide full-service transaction coordination services according to the agreed-upon action plan. Transaction Coordinating Services start from the time of the receipted contract. Virtual Business Solutions will add the closing balance to the contractor’s CDA at closing. If we are unable to add the balance to the CDA, we will immediately charge it to the credit card on file. If the card on file declines, an invoice will be sent and payment will be due within 2 business days.
Listing Packages
All packages are paid before beginning work on the listing. The contractor will be charged to the credit card on file. If the card on file declines an invoice will be sent. Payment must be made before any work begins on the listing. Virtual Business Solutions completes luxury listing packages at an increased price which covers additional marketing tasks. It is the client’s preference if they would like a luxury package or the services included in the Full Listing Management Package. *Please note, there is a one-time design fee for Listing Marketing Material (Flyer, Brochure, Postcard, Social Media Image) that will be charged at the time of the first listing.
Late Fees
Payment for hourly assistance (billed bi-weekly) and Listing Coordination (billed immediately) will be charged to your card on file. If your payment is declined it will be due within 3 days of the invoicing date, and a new method of payment must be put on file. If payment is not received within 10 days, the Client shall be subject to a late penalty of 10% of the balance due. Additional late penalties of 10% of the balance due will be accrued per month thereafter. If the bill remains unpaid, Virtual Business Solutions retains the right to pursue all legal collection avenues at the Client’s expense.
*Payment for Transaction Coordinating will be charged to your card on file if it cannot be added to a CDA, and due within 3 days as well."
Confidentiality
Virtual Business Solutions recognizes that the Client has and will have the following proprietary information:
Products
Prices
Costs
Future plans
Client database
Business Affairs
Personal information
Other information (collectively “Information”) which are valuable, special, and unique assets of the Client.
Virtual Business Solutions agrees not to, at any time or in any manner, either directly or indirectly, use any Information for their benefit, or divulge, disclose, or communicate in any manner any Information to any third party without the prior written consent of the Client. Virtual Business Solutions will protect the Information and treat it as strictly confidential. A violation of this article shall be a material violation of this Agreement. The Client agrees to the same Confidentiality regarding Virtual Business Solutions proprietary information.
Confidentiality After Termination
The confidentiality provisions of this Agreement shall remain in full force and effect after the termination of this Agreement.
Source Files and Copyrights
Client will retain all source files for all projects completed by Virtual Business Solutions including their copyrights.
Client Representations
Client represents and warrants that the text, graphics, and photographs provided to Designer for the marketing materials, website, or similar are owned or licensed by Client, and that Client is authorized to use and display such items in the manner contemplated by this Agreement. Client shall be solely responsible for the marketing, website, or similar materials and the validity of copyrights, trademarks, and ownership claimed by Client.
Client agrees to indemnify and hold Virtual Business Solutions harmless from and against any claim, loss, damage, expense, or liability (including attorney's fees and costs) that may result in whole or in part, from any infringement or any claim of infringement of any trademark, copyright, trade secret, or negligence arising from any of the text, graphics, and photographs provided by Client) any claim by a third party regarding any services or products sold or otherwise distributed by Client, its employees or agents, or any claim, suit, penalty, tax, or tariff arising from Client's use of the internet or electronic commerce.
Office Hours
Virtual Business Solutions works many hours each day to meet our deadlines but the expectation of our response time and phone availability is Monday – Friday 9 am – 5 pm CST, excluding national holidays. Virtual Business Solutions reserves the right to set its close dates, as desired. The client will be given notification before any periods of closing via e-mail. Our Virtual Assistants are NOT required to work after hours, weekends, or holidays. However, we do our best to make sure projects/tasks are covered and to make ourselves available for urgent matters. You can email after hours, holidays, and weekends for urgent matters and you will receive a response in a timely fashion; please type URGENT in the subject field.
Term/Termination
The business relationship shall be effective until either party terminates the agreement by providing a written notice, email being appropriate and in that case agreement would be terminated immediately. Any remaining billable hours will be invoiced within 48 hours and due within 48 hours of receiving the final invoice.
Return of Records
Upon termination of a business relationship, Virtual Business Solutions shall deliver all records, notes, data, memoranda, passwords, models, and equipment of any nature that are in our possession or under the Contractor’s control, that are the Client’s property, or that relates to the Client’s business.